Experience
Product Manager
January, 2024 - Presenthear.com
I lead the telehealth product for North America, owning the full product roadmap and managing a cross-functional team of 5 engineers, 1 engineering manager, and 1 QA specialist across 5 web applications — customer-facing, partner-facing, and internal tools — all connected through API integrations and asynchronous messaging architecture.
- Identified core scheduling inefficiencies, defined the solution architecture, and drove full-cycle delivery of a Provider Recommendation Service that intelligently matched customers to optimal providers based on availability and capability — reducing operational costs by $150,000/year and contributing $5.7M in additional annual revenue.
- Enhanced the PRS with a performance scoring mechanism that prioritizes high-converting providers (higher closing rates, lower return rates), optimizing appointment routing and reducing wasted capacity for internal salaried providers.
- Partnered in a cross-regional initiative to rebuild the legacy telehealth platform — owning the US market adaptation by applying direct provider relationships and pain point knowledge to ensure the new platform mapped to North American provider workflows — contributing to a ~40% reduction in average appointment duration (75 → 45 min) and ~83 provider hours freed weekly across the network.
- Identified manual clinical note-writing as a top provider time drain and defined the product strategy for an AI-powered transcription pipeline using LLMs to auto-generate outcome notes — saving ~5 min per appointment across ~180 daily appointments (~3,900 provider hours/year) and establishing the company's first data layer for provider coaching and return rate reduction.
- Owned API integrations and asynchronous messaging architecture across all applications, ensuring seamless data flow including Salesforce CRM integration.
- Built and maintained Snowflake-connected datasets and SQL queries in Domo to power KPI dashboards and product decision-making; used Mixpanel, LogRocket, and New Relic for user behavior analysis and system monitoring.
Associate Product Manager
January, 2022 - December, 2023hear.com
Moving into Associate PM landed me in the middle of our FinOps team — my first pure product management role and the foundation of my payments and cross-functional execution experience.
- Led development of a unified payment platform integrating Stripe and Allegro APIs — improving EBITDA by over $200,000/year, reducing manual processes by 70%, and achieving a 95% adoption rate.
- Defined product requirements for chargeback and dispute management flows, reducing financial exposure and improving resolution processes across the payments team.
- Orchestrated cross-functional teams across multiple simultaneous projects, implementing agile methodologies and breaking down complex requirements into achievable sprints.
- Managed stakeholder relationships across technical and business teams, ensuring alignment between implementation and business objectives.
ERP Support Specialist
November, 2020 - January, 2022hear.com
This is where my tech career started — a role that turned out to be the best possible foundation for product management.
- Reduced average issue resolution time from several days to 1–2 days by building independent troubleshooting skills and creating a structured escalation process between U.S. stakeholders and the development team in Berlin.
- As I grew more comfortable with the technical aspects, I found myself naturally gravitating toward product work. I started helping our product manager gather requirements from different business units and collaborated with cross-functional teams to bring new features to life in Microsoft Dynamics NAV.
- As the bridge between our US ERP users and our development team in Berlin, I learned the art of translating user needs into technical solutions across time zones and cultures. This experience laid the foundation for my future in product management.
What I'm Looking For
I'm looking for a PM role at a product-first company — somewhere that features directly drive revenue and where I can be surrounded by experienced product people I can learn from and grow alongside.
My target industries are fintech and payments, crypto and blockchain, and music and live events. Long-term, I'm working toward a CPO role or founding my own company.
I'm based in Denver and open to remote roles, with a longer-term goal of relocating to New York City.
Education
Florida International University
Bachelor of Business Administration in Finance
2018 - 2021